Privacy Policy

1. Introduction

CloudScraper Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web scraping services and visit our website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Billing and payment information
• Company information and job title

2.2 Technical Information

We automatically collect certain technical information, including:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage data and interaction patterns
• Log files and error reports
• Cookies and similar tracking technologies

2.3 Service Usage Data

When you use our scraping services, we may collect:

• API usage statistics and performance metrics
• Scraping job configurations and results
• Data processing logs and system performance data

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• To provide and maintain our web scraping services
• To process your requests and transactions
• To authenticate users and prevent unauthorized access
• To provide customer support and technical assistance

3.2 Business Operations

• To improve our services and develop new features
• To analyze usage patterns and optimize performance
• To communicate with you about your account and services
• To send important notices and updates

3.3 Legal and Security

• To comply with legal obligations and regulations
• To protect against fraud, abuse, and security threats
• To enforce our terms of service and other agreements

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and infrastructure services
• Customer support and communication tools
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal process, such as subpoenas or court orders
• Investigations of potential violations of our terms of service
• Protection of our rights, property, or safety
• National security or law enforcement requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

7.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information

7.3 Processing Restrictions

• Object to certain types of processing
• Request restriction of processing in certain circumstances

7.4 Withdrawal of Consent

• Withdraw consent for processing based on consent
• Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and functionality
• Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing prominent notice on our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: